- When a client called in for status information on his/her case, too often the client had to be called back.
- When another party involved in a case called about resolving the matter without litigation, pertinent information could not be located.
- Requests for fax copies of documents relating to a case consumed large amounts of time locating the file, faxing the requested document(s) and returning the document(s) to the file.
- Calculations for disbursement of moneys recovered were done manually consuming too much time and allowing mathematical errors to be made.
- Most client inquiries are now dealt without callbacks.
- Documents in the file can be faxed or emailed while still on the phone with the person who wants copies of the documents.
- Escrow account disbursements are calculated and checks are printed without any manual calculations.
- InstantFile -- an image enabled database application tracks all information and documents on every case. Attorneys have 20" monitors at their desks that can display documents life size on the screen.
- Documents created by the firm are captured as they are created. Documents created outside the firm are scanned and stored as they are received.
- Color photos relating to the case are stored and can be viewed from the desktop.
- Everything in the file -- documents, notes, comments, photos and follow up reminders -- is available regardless of where the physical file is.
- Any document can be faxed or emailed from the desktop without relying on the paper copy of the document being located and handled.
- Escrow account calculations are performed automatically. Disbursements are in balance.
Client since 1991.
For further information contact Marvin Bienvenu (e-mail) or Mike Montesi (e-mail) at 901-526-2126. Also see the firm's web site.
